About a month and a half ago I was lucky enough to be hired by an incredible wellbeing/medical company as a new Customer Service Assistant. I was absolutely thrilled to be hired by this company as I had been going to see various physiotherapist over the past 7 years roughly. So I had seen it develop in so many aspects over time, but now it was time for me to become involved as a staff member in their development. For those who know me personally, you will know that I struggle with tasks such as starting something new. It’s incredibly daunting walking into something new not knowing anything and there is no way to tell how things will go. So my top tip is to stay positive because then your positivity will reflect in your actions. ‘Fake it till you make it’ is my motto when starting something new!
When starting a something new like a job I cannot stress to you enough how you are not expected by ANYONE to know everything straight away. Walking into a job is one of the hardest things you can do, and certainly the most intimidating. Therefore, I wanted to share with you what I learnt through starting my new job.
If you make a mistake, tell someone.
When I walked into this new job I didn’t want to make a single mistake. I wanted to make sure that everything was correct the first time I did anything. I soon realised how impossible this was going to be – you are always going to make a mistake when doing something new. It’s a fact of life. Most times, the mistakes you make will just be small, but there will be times that you stuff up on a bigger scale. It is not the end of the world.
The first time I was working a shift alone I made a mistake and thought it was the end of the world. I locked myself in the office and just wanted to hide under the desk. But, I called a work college, explained the situation and she helped me through the steps that I needed to take to ensure that everything was sorted. Now I will admit, looking about on it now, it was not a big deal. It was an honest mistake – but it put two customers out, and that was my worst fear.
The important thing was that I told someone about my mistake and they helped me through it. In this case it was something that I had to resolve myself, however in other situations a manager or someone more experienced may need to fix it. These people would prefer for you to tell them of your mistakes instead of cover it up and leave someone to find the mistake later on.
‘I am new’
When you are starting a new job, it is ok to say ‘I am new’. So many people treat that phrase as something that should not be said, but if you are unsure of something or need to take a couple of minutes longer to make sure that you do things correctly, the customer will understand. In my work I deal a lot with appointments and payments. There are a couple of process that are not common transactions, therefore, in the beginning the first thing I would say before beginning the transition would be ‘I am new, so I will take a few minutes longer in order to make sure that everything is done right.’ People respect this because they don’t want to be charged extra.
Note taking is your best friend
Whenever I start a new job I make sure that I take notes on everything. For my current job since there are so many different transactions, medical processes and information that I need to know, I have collated all information into a normal writing book. This book comes with me to every single shift I do and I constantly refer to it.
When I began this book, I wrote everything into it – even the things that seemed like common sense. The reason for this was because if I was nervous for any reason I could refer to this easily. It’s a nice reassuring book to have.
If you do decide to make a book like mine for your job, I recommend using stick out tabs and a contents page! This will allow for quick reference and your book will therefore stay organised. I have organised my book into the three different programs that we use and then important notes I need to know about each location (my job involves me working in two different locations) and pricing lists/product knowledge. This way if someone asks for information on a product I can simply open up my book and read the blurb that I have about each practice, this ensures that all the information that is conveyed to the customer is right, and that I do not miss anything. I would also suggest starting an up a section where if you get questions that you are unsure about or if they are uncommon questions that you write these down and the way you resolved this (eg. What information you gave back, who you referred them too ect). This way if the question comes up again you know exactly what to say.
To set up my book, it cost me about $5 to set up – the most expensive thing being the tabs that I used for key pages. All it took was a writing book, coloured pens (colour coding always makes everything better) and tabs.
Most importantly, think positively and you will perform better. Your mental state will reflect in your actions so if you think positively you are more likely to achieve tasks at a higher standard and more effectively than if you are thinking negatively.
Do you have any tips for starting a new job? I’d love to hear your tips and your experiences down in the comments!!